IT@CPP serves the campus voice and data infrastructure needs. Specifically, IT Systems provides services that include all of the campus' telephones, fax lines and voice and data wiring whereas IT Projects & Support provides services that include the campus information operators.
IT@CPP staff will be transitioning Avaya phones to the new Cisco phone system.
You can also download a PDF phone book.
For a Telephone System User Guide, see eHelp's Quick Start Phone System Guide [.pdf, 42.2 KB].
For instructions on specific phone models, see eHelp's Telephone Guides page.
For voicemail instructions, see eHelp's Voice Mail page.
Note: You must have Adobe Reader to open and view all PDF files with full functionality. To download Adobe Reader, visit http://www.adobe.com/products/acrobat/readstep2.html (link opens in a new window).
Monthly charges for telephone calls for division and departments will be available on the Web, the 15th of each month for prior month telephone billing. Changes affecting the billing, such as department account number and names must be submitted in writing no later than the 1st of the month. To access the call accounting reports, visit the Sierra Gold Virtual Telemanagement System site at https://www.saitel.com/dynamic.htm (link opens in a new window).
If you have questions or difficulties accessing the Web for your charges, you may call Rita Haerr at X6343.
To place an I&IT Work Order, visit https://win.webdev.csupomona.edu/workorder/ (link opens in a new window).
Note: The page is password protected. To access, you will need to enter your BroncoName and BroncoPassword.
An email must be submitted with management approval for 800 and private-line services. For 800 line service, the request must indicate if the line is to be used for out-of-state calling or in-state calling and which extension number will be the termination point. For further information, contact Rita Haerr at X6343.