Contents

Telephone Service and Repairs

Introduction

Due to changes in warranty terms with our vendor, I&IT will no longer swap out equipment free of charge. Requests for service or repair should be made via an I&IT Work Order (link opens in a new window) for billable items or via a Web Help Desk ticket for non-billable items (see the table below for examples of some common Web Help Desk tickets and I&IT Work Order services or repairs). Call X6900 for clarification of billable and non-billable services or repairs or to report voice mail issues.

Common Telephone Service/Repair Requests

Service Request Web Help Desk Ticket I&IT Work Order
Add/Move/Install Extensions/Data Jacks/Phones (Telecom)
X
Add/Move/Install/Remove Outlet/Cable/Jack/Conduit/Junction Box (Cabling)
X
Add/Move/Install Wireless Access Points (Networks)/Switches
X
Bridge Line (No Charge)
X
Malfunctions - Static
X
Name Change (No Charge)
X
No Dial Tone
X
Programming/SW (No Charge)
X
Purchase/Replace Handset (Communication/Sound can't be heard on other end)
X
Repair/Replace/Defective Defective Phone/Cords
X
Reset Voicemail Password (No Charge)
X


Info for Logging a Help Desk Ticket for Telephone Issues

Issues involving computers, terminals, printers, software or data network should be reported to the I&IT Help Desk by logging into Web Help Desk (WHD) and submitting a Help Desk ticket to the Cal Poly Pomona Help Desk (you will need to know your BroncoName and BroncoPassword). If you can't log into WHD, use the Help Request Form. Or, you may also stop by the I&IT Help Desk, located in Building 1, Room 100.


Help Desk Regular Business Hours:


Note: Help Desk hours may be modified to 8:00 AM - 5:00 PM, Monday through Friday, when classes are not in session during the winter and spring breaks.

Help Desk Summer Hours:

  • Monday through Thursday: 7:00 AM - 6:00 PM
  • Fridays: Closed
  • Exception: Regular Business Hours during the weeks of June 30, 2014 – July 3, 2014 and July 28, 2014 - August 1, 2014.


I&IT Telephone Work Order Info

All installations, moves, changes or disconnections, including additions or modifications to the campus owned wiring, conduit systems and manholes must be arranged through I&IT. Requests must be submitted in writing via an I&IT Work Order authorized by the appropriate signature level.

To place a work order, visit https://win.webdev.csupomona.edu/workorder/ (link opens in a new window).

Note: The page is password protected. To access, you will need to enter your BroncoName and BroncoPassword.

Work orders are normally handled on a "first come, first serve" basis. If you require a specific completion date, alert us at the time you place your order, and every effort will be made to accommodate your schedule.

Only voice equipment ordered through I&IT may be connected to the campus system. All telephone equipment remains the property of the University, and as such, may not be removed. Cost for the replacement of damaged or stolen equipment is the responsibility of the department to which it was assigned.

Do not unplug or move any voice terminal; doing so will trigger an alarm in the system.