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Pharos Printing and Copying System FAQs (Frequently Asked Questions)


Your Account:

Q. What's the difference between creating a BroncoName account and a Guest account?

A. If you are a student with a BroncoName and BroncoPassword, we recommend that you log in with your BroncoName and BroncoPassword to create a BroncoName electronic account. If you are not a student, then you have the ability to create a Guest account at the University Library kiosk.

If, however, you accidentally create a Guest account, you cannot log on to the print job release station with your BroncoName and BroncoPassword to release the print job. You MUST log on with the guest username and password to release your print job until the money in that Guest account is used.

You technically can have both a BroncoName account and a Guest account, but then you would have money in two different account and must keep track of both.

Q. What should I do if I am a visitor or a Cal Poly Pomona alumni, and would like to print?

A. Visitors and alumni who wish to print may add money to a Guest account, created only at the University Library kiosk. The Guest account allows use of select printers in the Library.

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Payment:

Q. Where are Pharos money kiosks located?

A. See the eHelp page on Pharos Kiosks and Printer Locations.

Q. Can I pay for my print jobs with a debit or credit card?

A. Value can be added to your Pharos electronic account at the kiosk with cash only and for the exact amount put into the machine. The kiosk machines accept bills only: $1, $5, $10 and $20 bills.

Q. Can I pay for my print jobs with my BroncoCard? A. Yes, you can pay for your print jobs with your BroncoCard. However, you can only add money to your BroncoCard through The Foundation. For information about adding money to your BroncoCard (Bronco Bucks), go to: http://foundation.csupomona.edu/BroncoBucks.

Note: Users who wish to add money to their BroncoCard must adhere to all BroncoCard terms and conditions set by the Foundation.

To find out how to use your BroncoCard to pay for print jobs, see the eHelp Pharos section on Paying for Printing.

Q. My print job isn't extensive, but all I have is a $20 bill. Will the kiosk give me change?

A. Change is not available at or from the kiosk system at the time of purchase. Bring the exact amount that you want to purchase with you.

Q. It's the end of the school term, and I still have money left in my Pharos electronic account. Can I cash the account out?

A. All sales are final. You will not receive a refund for any unused print credits regardless of class withdrawal, graduation, etc.

Q. Do faculty and staff have to pay for this service?

A. Anyone who uses Pharos printers, copy machines and/or plotters are expected to pay for his/her print-out.
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Printing:

Q. Where are Pharos printers located?

A. See the eHelp page on Pharos Kiosks and Printer Locations.

Q. What should I do if I'm trying to print a PDF file?

A. Before printing, save the file and then reopen it in Adobe Reader.

If after trying this workaround, you are still having issues printing, contact the Cal Poly Pomona Help Desk by submitting a Help Desk ticket (you will need your BroncoName and BroncoPassword).

Q. Can I print remotely?
A. Yes, you can print from any machine (including your own laptop) by installing the Pharos remote printing application on your laptop or desktop machine. Pharos can be installed on either a PC or Macintosh computer. For instructions on installing Pharos onto your computer, see: Pharos Printing and Copying System Set-Up Guide.

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Troubleshooting:

Q. What should I do if I'm trying to print a PDF file?

A. Before printing, save the file and then reopen it in Adobe Reader.

If after trying this workaround, you are still having issues printing, contact the Cal Poly Pomona Help Desk by submitting a Help Desk ticket (you will need your BroncoName and BroncoPassword).

Q. What should I do if I accidentally submitted/sent an erroneous print job (e.g.: an assignment that has typos)?

A. If you submitted/sent a print job but find errors in it before releasing the print job, do not release the job. The print job will time out and automatically be deleted in 24 hours.

Q. What should I do if my print job/s was/were stolen?

A. All users are responsible for picking up their print jobs once they are sent to the printer. Cal Poly Pomona is not responsible for lost or stolen print jobs.

Q. What should I do if someone has been using my Pharos electronic account to print without my permission?

A. All users are responsible for their own accounts. Cal Poly Pomona is not responsible if someone else has printed from your account. If you feel your account has been compromised, change your BroncoPassword immediately. To change your BroncoPassword, go to Identity Management Services.

Q. What kind of printing issues qualify for a refund?

A. Refunds will only be issued for bad print jobs resulting from mechanical or equipment failure such as smeared toner, light print or partially-printed pages, or paper jams that cause damage to the page. For assistance with these issues, log into Web Help Desk (WHD) and submit a Help Desk ticket to the Cal Poly Pomona Help Desk (you will need to know your BroncoName and BroncoPassword).

If you can't log into WHD, use the help request form or stop by the Cal Poly Pomona Help Desk with your BroncoCard or another photo ID so we can better assist you. The Cal Poly Pomona Help Desk is located in Building 1, Room 100.

Help Desk Regular Business Hours:


Note: Help Desk hours may be modified to 8:00 AM - 5:00 PM, Monday through Friday, when classes are not in session during the winter and spring breaks.

Help Desk Summer Hours:

  • Monday through Thursday: 7:00 AM - 6:00 PM
  • Fridays: Closed
  • Exception: Regular Business Hours during the weeks of June 30, 2014 – July 3, 2014 and July 28, 2014 - August 1, 2014.


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